Frequently Asked Questions about Subarus

We try to sched­ule  appoint­ments so that our cus­tomers do not have to wait longer that expected. When you arrive, you will be greeted by one of our office staff and we will check you in. We will try to get as much infor­ma­tion about the spe­cific rea­sons that you are vis­it­ing us and what the symp­toms are with your vehi­cle. This will help the tech­ni­cians to more accu­rately diag­nose the prob­lem. If it is nec­es­sary for you to wait while your vehi­cle is being worked on, we have a friendly wait­ing room with wi-fi,  cof­fee and ‘good mag­a­zines’, as our cus­tomers put it!  Dur­ing the warmer months, we also have an out­side area with chairs so that you can soak up the fine Michi­gan weather.

There is a black box on our front door that con­tains envelopes. Please fill out your name, phone number(s) and an expla­na­tion of the repair work/problems. Put your keys in the enve­lope, seal it, and place it through the slot in the door. If you already had an appoint­ment sched­uled, we will call you when it is done. If not, we will call you after we look at the vehicle.

We know Subaru’s! After years of ser­vic­ing only Subaru’s, we have seen almost every prob­lem related to this make. You will not pay us to ‘learn’ how to fix your vehi­cle. In most cases, we can diag­nose it quicker and fix it faster than the other guys. We keep in stock many parts that oth­ers would have to order and have learned which parts are the best for each job. That means bet­ter ser­vice, qual­ity and turn-around time! You wouldn’t go to a den­tist for a heart prob­lem, then why would you go to a non-Subaru repair shop to fix your Subaru?

This is a com­mon prob­lem and can often be eas­ily solved. On the top of the steer­ing col­umn, there is a flat tog­gle switch. Some­times this switch can be turned on acci­den­tally when some­one cleans the inte­rior of the vehi­cle or resets the trip-ometer. Just reach through the top of the steer­ing wheel and turn it to the ‘off’ position!

If the lights remain on, fur­ther diag­no­sis may be needed.

This is usu­ally a nor­mal response with Sub­arus that have  the fac­tory installed alarm sys­tems. When the vehi­cle bat­tery is dis­con­nected, it resets the alarm con­trol unit to prompt you to re-program it. Con­sult your owners/security sys­tem man­ual to re-set the system…or call us and we can do it for you!

Yes, this is true if you have an All Wheel Drive Sub­aru. There are a few rea­sons for this. As a tire wears, its’ out­side cir­cum­fer­ence becomes smaller. If a new tire is placed on a car with 3 used tires it will usu­ally have a big­ger cir­cum­fer­ence and there­fore roll at a slightly dif­fer­ent speed when dri­ving. This speed dif­fer­ence can be enough over time to cause dam­age to the AWD por­tion of the trans­mis­sion. If you have an older Front Wheel Drive Sub­aru than you can replace your tires in pairs with the new pair going on the front and the 2 best used tires going to the back.