We try to schedule appointments so that our customers do not have to wait longer that expected. When you arrive, you will be greeted by one of our office staff and we will check you in. We will try to get as much information about the specific reasons that you are visiting us and what the symptoms are with your vehicle. This will help the technicians to more accurately diagnose the problem. If it is necessary for you to wait while your vehicle is being worked on, we have a friendly waiting room with wi-fi, coffee and ‘good magazines’, as our customers put it! During the warmer months, we also have an outside area with chairs so that you can soak up the fine Michigan weather.
There is a black box on our front door that contains envelopes. Please fill out your name, phone number(s) and an explanation of the repair work/problems. Put your keys in the envelope, seal it, and place it through the slot in the door. If you already had an appointment scheduled, we will call you when it is done. If not, we will call you after we look at the vehicle.
We know Subaru’s! After years of servicing only Subaru’s, we have seen almost every problem related to this make. You will not pay us to ‘learn’ how to fix your vehicle. In most cases, we can diagnose it quicker and fix it faster than the other guys. We keep in stock many parts that others would have to order and have learned which parts are the best for each job. That means better service, quality and turn-around time! You wouldn’t go to a dentist for a heart problem, then why would you go to a non-Subaru repair shop to fix your Subaru?
This is a common problem and can often be easily solved. On the top of the steering column, there is a flat toggle switch. Sometimes this switch can be turned on accidentally when someone cleans the interior of the vehicle or resets the trip-ometer. Just reach through the top of the steering wheel and turn it to the ‘off’ position!
If the lights remain on, further diagnosis may be needed.
This is usually a normal response with Subarus that have the factory installed alarm systems. When the vehicle battery is disconnected, it resets the alarm control unit to prompt you to re-program it. Consult your owners/security system manual to re-set the system…or call us and we can do it for you!
Yes, this is true if you have an All Wheel Drive Subaru. There are a few reasons for this. As a tire wears, its’ outside circumference becomes smaller. If a new tire is placed on a car with 3 used tires it will usually have a bigger circumference and therefore roll at a slightly different speed when driving. This speed difference can be enough over time to cause damage to the AWD portion of the transmission. If you have an older Front Wheel Drive Subaru than you can replace your tires in pairs with the new pair going on the front and the 2 best used tires going to the back.